customer service

Our company has paid great attention to the pre-sales and after-sales service to customers for many years, providing satisfactory solutions for users, high-quality products and perfect after-sales. It is our consistent commitment to win the satisfaction of every customer.

Optimized design: We communicate patiently with users, understand the actual needs of users, and provide users with the best design solutions...
Year-round protection of spare parts: We guarantee to provide users with spare parts service for at least 10 years to avoid idle equipment due to aging of equipment components...
Equipment upgrade: We fully consider the new needs of users in the process of enterprise development, energy saving, etc. We provide you with new transformation plans to save your money...
Operational Training Services: When the equipment is delivered, we provide your employees with comprehensive training services for equipment use, maintenance, and simple maintenance, and provide written documentation to avoid employee turnover and equipment downtime...
Incoming material testing service: We have a complete material testing center, welcome new and old customers to provide various materials on-site samples...

Service Process:

1, before the sale:
Establish a file, contact with customers, introduce the technical and equipment of the factory, understand the needs of users, recommend the corresponding equipment, implement the sample and related technical preparations, and improve the technical parameters.
2, in the sale:
Provide user-related drawings, technical materials, coordinate the installation and construction of user equipment, and inform users of the production speed and production quality. Ensure that user engineering progress is synchronized with equipment manufacturing. Handle emergencies and maintain good communication with users.
3. After sales:
1 send personnel to the user to guide the installation, responsible for commissioning until delivery.
2 Responsible for the operation of the relevant personnel of the user, maintenance skills training.
3 Provide spare parts for long-term high quality and good price.
4The equipment has a shelf life of one year. In the one year after acceptance, the equipment is damaged due to the quality of the equipment itself. It is responsible for free maintenance. If the fault is caused by improper operation, and the service charge is 48 hours, the user will receive the first message. You must answer the user's question within 24 hours. If you can't solve it on the phone, you will be rushed to the user's site to solve the problem within the next 24 hours.

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Technical support:Jiangsu EastNet